DAY 1 – Tuesday 28th September 2010
Module 1 – History of Quality
Earlier approaches to quality management
Philosophy and principles of Six Sigma
The link between Six Sigma and competitive advantage
Module 2 – What is Six Sigma?
Six Sigma measures of quality
Six Sigma process capability
Lean Thinking and Lean Six Sigma
Six Sigma methodology – DMAIC
Design for Six Sigma – DMADV
Module 3 – Lean Enterprise
Module 4 – Understanding Processes
DAY 2 – Wednesday 29th September 2010
Module 5 – Define Phase
Overview
Approach and tools
Cost of Poor Quality (COPQ)
Customer Requirements (CTQs)
High Level Process Map (SIPOC)
Project Charter
Case Study and Exercise
Module 6 – Introduction to Statistics
Statistical concepts
Population and a Sample
Descriptive and Inferential Statistics
Data types and Scales of Measurement
Graphical methods for describing data
Measures of Centrality and Variability
Day 3 – Wednesday 6th October 2010
Module 7 – Measure Phase
DAY 4 – Thursday 7th October 2010
Module 8 – Analyse Phase
Overview
Process Mapping
Root Cause Analysis
Analyse the Data
Hypothesis Testing
DAY 5 – Friday 8th October 2010
Module 9 – Improve Phase
Overview
Design of Experiments (DOE)
Full Factorial Design
Main Effects and Interactions Plots
Error Proofing (Poke-Yoke)
5S
Module 10 – Control Phase
Note: This course is designed to assist in preparing each student for the CSSGB exam. These examinations are offered through the American Society for Quality (ASQ). Exam applications are obtained through ASQ and must be completed and approved by the date set by ASQ.
Award: Procad Training Certificate of Completion
For Further Details, Contact: Kinga Dzierzak (061 498909) or email K.Dzierzak@ProcadTraining.com / or Info@ProcadTraining.com
